General Information for Parents

Booking an appointment

Our doctors only see children referred by their family doctors or other specialists. We need a referral from your doctor before we can schedule an appointment. While we try our best to book your child to see the pediatrician of your choice, this is not always possible. Your child may be booked to see someone else if your preferred doctor is not available.

Cancellation Policy

We require 24 hours notice of cancellation, unless there are important extenuating circumstances. This allows us to book another child, especially those who are on an urgent waiting list.

Parking

Unfortunately, there is no free public parking near our office. There are several options for paid parking. The Fairmont Medical Building parking lot entrance is off Willow Street on the east side of the building. There is also parking at the Holiday Inn and 777 West Broadway across the street. Metered street parking is sometimes available. We recommend paying by phone, if you can, as this makes “topping up” easier. We try very hard to stay on time, but the nature of our work is such that we may run late, and there may be a delay in seeing your child. When prepaying for parking, please allow time for possible delays.

Required Forms

A registration form will need to be completed at your child’s first visit to the office. This form collects important information about your child’s medical history, your current concerns, and information about your family. This form can be downloaded from our website so that you can complete it before you arrive.

Your child’s pediatrician may also request that you fill in additional forms – either before, during, or after your child’s appointment. You will be given specific instructions for these forms, some of which can be downloaded from our website.

Office Hours

Our office is open Mondays to Fridays except for public holidays. Our pediatricians are available to see patients from 12:00 noon to 4:30 p.m. Morning appointments are available only at certain times. Our staff are available by telephone to receive calls and book appointments from 9:30 – 4:30.

After-hours Medical Calls

Our answering service is available at night and on weekends to receive urgent medical calls related to patients we follow. Our 24-hour number is 604 879 4564. Our on-call doctor may not be able to get back to you immediately if he or she is busy at the hospital. Please note that we are NOT able to see your child in the Emergency Room at Children’s Hospital, and we are NOT able to make house calls. If your child has a medical emergency that cannot wait, please take him or her to the nearest Emergency Room or call 911.